Helpful Information - The Petals Difference
Petals Network has been delivering beautiful fresh flowers to millions of people around the world since 1992, and is the ONLY network to operate in Australia, New Zealand and the United Kingdom from the one location! As a result of our years of experience and personal contact with our customers, we have developed a 3-way-test that is applied to each and every one of our flower deliveries. This test helps us to always make the best delivery possible for our customers and theirrecipients. It is this 3-way-test that sets Petals apart from our competitors!
The Petals 3-Way-Test
Petals staff ask themselves these questions each time they process an order:
1. Has every effort been made to assist the customer with any questions or queries about their order either via phone or online?
2. Are the flowers to be used for the delivery fresh and of a high quality?
3. Has every effort been made to ensure that the delivered flowers and delivery specifications are asclose to the customer's original order as possible?
It is only whenPetals staff can answer 'yes' to all the above that we know our customers will be happy, and thatthe orders are ready to be processed and delivered.The 'Petals Network Difference' has helped us to win numerous business awardsover the years, and we viewthese as independent verification of ouroutstanding service.
Deliveries are always from a local florist... this means the flowers arrivefresh and beautiful
At Petals Network, we know that there's a huge difference in having your flowers delivered fresh from a local florist*, as opposed to having your flowers sent via post or using a long-distance courier. You can be sure that all orders you place for delivery through Petals won't look tired on arrival, orloosely thrown together in a box where your recipient has to then try and arrange the flowers! The design effect can often be lostif customers have to arrange the flowers themselves. With Petals, your flowers will arrive at their destination as fresh and as crisp as they possibly can be.... already arranged for display!
*Not always available (eg. in rural or remote areas).
Petals staff have years and years of experience in helping people with their orders.... and they're always nice to talk to!
Petals has alwaysvalued the personal customer contact that comes with working in an industry for years. Our staff are extremely experienced in helping people with their orders.. what to choose... what's the best for delivery to a specific area... which flowers to use for a certain occasion... the list goes on! Many of our staff members have been with Petals for over a decade! Our staff are so pleasant to talk to - theylike the personal contact with customers and genuinely enjoy speaking to people about their orders. If you've ever ordered through Petals Network before you'll know what we mean!
If the person you're sending flowers to isn't there when the flowers are delivered, the Petals florist will either leave a calling card to explain that they tried to deliver the flowers, or will try and get in touch with your recipient via telephone (if the number has been supplied to us). Our florists will only leave the flowers on the doorstep / at reception (wherever the delivery was to) ifit is judged safe to do so by the florist.
Quality Control is something that Petals specialises in!
'Quality Control' basically means that the product that is delivered is the best possible representation of the product that was originally ordered. Petals is the ONLY network to operate in Australia, New Zealand and the United Kingdom from the one location. Having our own network means that we are able to very successfully quality-control all deliveries. We offer customers same-day delivery (
view conditions) throughout Australia, the United Kingdom and New Zealand, and next-day delivery (
view conditions) to over 70 countries around the world.
The only difficult part of ordering through Petals is having to choose from such a large product range!
Customers can purchase their flowers in several different currencies online or via telephone and can choose from our magnificent range of over80 products... we deliver fresh bouquets, arrangements, gift baskets and plants... for all types of occasions! All online purchasesthrough Petal sites are fully secured using a Thawte Digital 128 bit encrypted Certificate, so you can be sure that all your details are perfectly safe.
We look forward tomaking 'The Petals Difference' to your next order!
The Petals Team
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